Triage Accommodation Officer

Job Introduction

Our Story:

Halton is a vibrant local authority with a rich history and heritage, featuring two iconic bridges that connect communities across the River Mersey. Located in Cheshire, Halton boasts excellent transport links between Liverpool and Manchester, as well as close proximity to both Liverpool John Lennon and Manchester Airports.

Our progressive community strategy aims to bring about meaningful, long-term improvements that enhance lives. It’s an exciting time to join us as we develop new policies and transform the way people access services.

We are immensely proud that when asked what’s great about working for Halton, the most popular response from our workforce has been ‘our colleagues’. 

Our Team:

The Housing Solutions Team are responsible for the administration of homelessness and applied decision making.  The role will provide additional support to the team and be the first point of contact.

The team are based at Runcorn Town Hall operating a hybrid working pattern in place during the 37 hours per week working pattern.

Your Contributions:

• The Triage Accommodation Officer will provide a proactive service,  giving front line advice and support to anyone seeking housing/ homelessness assistance
• Undertake initial triage assessment
• To ascertain the risk of homelessness at the first point of contact and provide early intervention assistance
• Ensure thorough documentation of all client interactions and case progression.
  Collaborate with landlords, lenders, and other agencies to prevent or relieve homelessness
• Assist in the coordination and management of temporary accommodation and move on provision.

Our Offer:

Aside from working with a great team, our employees have access to a fantastic range of benefits, including:

• A generous annual holiday allowance starting at 34 days per year (including bank holidays), increasing with long service
• Membership of our defined benefit, salary-linked Local Government Pension Scheme (LGPS) with generous employer contributions
• 3 x Salary Life Cover via Local Government Pension Scheme
• Investment in your personal development 
• Free Car Parking at HBC sites 
• Flexible working arrangements 
• Extensive employee benefits platform including discounted shopping, car leasing, gym memberships, wellbeing hub and Employee Assistance Programme.

 Next Steps:

At Halton Borough Council, we want all of our candidates to feel well-informed so if you would like to have an informal chat about this role, please contact Patricia Preston, patricia.preston@halton.gov.uk or on 0151 511 8581

Interviews will take place on 4th September 2025

At Halton Borough Council we want to ensure that our communities are represented across our workforce and a vital part of this is to encourage diversity in all respects. We are committed to making our recruitment practices barrier-free and tailored to best suit the needs and strength of the individual. This includes making adjustments for people with a disability, neurodiversity or with long-term health conditions. If you require accommodations, please reach out during the recruitment process so that we can make this the best possible experience for you – resourcing@halton.gov.uk

Please refer to the attached Job Profile for further information about the role and our values.

 We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. If you’re interested, please complete your application as early as possible.

We look forward to receiving your application!