Quality Assurance Officer

Job Introduction

Our Story:

Halton is a vibrant local authority with a rich history and heritage, featuring two iconic bridges that connect communities across the River Mersey. Located in Cheshire, Halton boasts excellent transport links between Liverpool and Manchester, as well as close proximity to both Liverpool John Lennon and Manchester Airports.

Our progressive community strategy aims to bring about meaningful, long-term improvements that enhance lives. It’s an exciting time to join us as we develop new policies and transform the way people access services.

We are immensely proud that when asked what’s great about working for Halton, the most popular response from our workforce has been ‘our colleagues’. 

Our Team:

Are you passionate about improving the quality of care and support for adults and older people? We are looking to recruit two enthusiastic and motivated Quality Assurance Officers to join our Adult Social Care Quality Assurance Team.

In this rewarding role, you will support the monitoring and improvement of commissioned adult social care services, helping to ensure providers deliver safe, effective and high-quality care. You will take a supportive approach to driving service improvements, particularly where CQC ratings or other quality concerns identify a need for focused intervention.

We are looking for dynamic team players with excellent communication and interpersonal skills who are committed to working collaboratively across health and social care partners. You will have relevant experience within adult health or social care, a good understanding of health and social care legislation and regulation, and experience of safeguarding, multi-agency working and partnership approaches.

You will be confident in building positive relationships, providing constructive challenge where needed, and supporting providers to achieve and maintain high standards of care.

Hours: 37 hours per week on a hybrid working basis, with a requirement to attend the office at Runcorn Town Hall at least two days per week.

Your Contributions:

You will need to have experience of working with adults and/or older people in a health or social care setting. Knowledge of health and social care legislation, regulation and quality standards. Experience of safeguarding processes and multi-agency working.

Strong communication, organisational and relationship-building skills. The ability to converse confidently with customers and provide advice in accurate spoken English.

A full UK driving licence and the ability to work flexibly across the local area.

If you are committed to making a positive difference to the quality of adult social care services and want to be part of a supportive and forward-thinking team, we would love to hear from you.

Our Offer:

Aside from working with a great team, our employees have access to a fantastic range of benefits, including:

• A generous annual holiday allowance starting at 34 days per year (including bank holidays), increasing with long service with the option to purchase an additional four-days of unpaid leave for our Annual Christmas Closedown
• Membership of our defined benefit, salary-linked Local Government Pension Scheme (LGPS) with generous employer contributions
• 3 x Salary Life Cover via Local Government Pension Scheme
• Investment in your personal development 
• Free Car Parking at HBC sites 
• Flexible working arrangements 
• Extensive employee benefits platform including discounted shopping, car leasing, gym memberships, wellbeing hub and Employee Assistance Programme.

Next Steps:

At Halton Borough Council, we want all of our candidates to feel well-informed so if you would like to have an informal chat about this role please contact Benitta Kay Benitta.kay@halton.gov.uk 0151 511 8297.

Interviews will take place on 15th 16th and 17th July (to be confirmed)

At Halton Borough Council we want to ensure that our communities are represented across our workforce and a vital part of this is to encourage diversity in all respects. We are committed to making our recruitment practices barrier-free and tailored to best suit the needs and strength of the individual. This includes making adjustments for people with a disability, neurodiversity or with long-term health conditions. If you require accommodations, please reach out during the recruitment process so that we can make this the best possible experience for you – resourcing@halton.gov.uk

Please refer to the attached Job Profile for further information about the role and our values.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. If you’re interested, please complete your application as early as possible.

We look forward to receiving your application!