Apprentice Young People Tracking Service Officer

Job Introduction

Our Story:

Halton is a vibrant local authority with a rich history and heritage, featuring two iconic bridges that connect communities across the River Mersey. Located in Cheshire, Halton boasts excellent transport links between Liverpool and Manchester, as well as close proximity to both Liverpool John Lennon and Manchester Airports.

Our progressive community strategy aims to bring about meaningful, long-term improvements that enhance lives. It’s an exciting time to join us as we develop new policies and transform the way people access services.

We are immensely proud that when asked what’s great about working for Halton, the most popular response from our workforce has been ‘our colleagues’. 

Apprenticeships at Halton Borough Council: 

Becoming an apprentice with Halton Borough Council means more than just a job. You’ll have the chance to grow your skills, learn from experienced colleagues, and be supported by people who truly want you to succeed. We’ll give you the tools, training, and confidence you need, plus the reassurance of knowing you’re making a difference for local people right here in our community.

Alongside your role, you’ll benefit from:

• Regular 6-weekly reviews with our dedicated Apprenticeship Officer — plus ongoing support whenever you need it.
• Chances to connect and share experiences with other apprentices across Halton Borough Council
• Fun opportunities to get out into the community, from school career fairs to local assemblies.

Our Team:

Our dedicated 16+ Employment to Education (E2E) Team delivers careers-focused support, tracking the education and employment activities of young people aged 16 to 18 and up to 25 with an Education Health and Care plan (EHCP). This information is reported monthly to the Department for Education.

We provide targeted advice and guidance to young people who are not in employment, education, or training (NEET), as well as those at risk of becoming NEET, encouraging them to engage in education, training, or employment opportunities.

The team are primarily based at Rutland House with flexibility for hybrid/agile working as deemed appropriate by the line manager.

Hours: 37hrs per week, including college study time.  

Your Contributions:

Our 16+ E2E Team are seeking to appoint a Young People Tracking Service Officer. This will be an apprenticeship post, meeting the standards for a Level 3 Business Administration Apprenticeship. Riverside College Halton will provide the tuition input alongside the learning taking place on the job. The post is a two-year post, within which the Level 3 Apprenticeship standards should be met. At the end of the two years the employee will be supported to apply for full time work.

The role is mostly desk based and heavily weighted towards data input, therefore would suit someone who can work confidently with Information Technology packages and are accurate in transferring and managing data entry.  

Some of the main responsibilities of the role include:

• Inputting and managing the information held within the Client Caseload Information System, ensuring the data is quality assured and meeting data protection legislation.
• Ensuring the Council makes all monthly and annual statutory returns to the Department for Education in a timely manner and without errors.
• Liaising with schools, colleges and training providers to maintain strong and effective communications about the participation of young people.

It is essential that you have at least 4 x GCSEs at grade 4 or above, including English language and maths. You will have some experience beyond studying GCSEs, whether through work or further study. You will be ready for work and keen to commit to a full-time role. Your experience will be to a level whereby you will still benefit from the learning and development of a Level 3 Business Administration Apprenticeship.

Our Offer:

Aside from working with a great team, our employees have access to a fantastic range of benefits, including:

• A generous annual holiday allowance starting at 34 days per year (including bank holidays), increasing with long service
• Membership of our defined benefit, salary-linked Local Government Pension Scheme (LGPS) with generous employer contributions
• 3 x Salary Life Cover via Local Government Pension Scheme
• Investment in your personal development 
• Free Car Parking at HBC sites 
• Flexible working arrangements 
• Extensive employee benefits platform including discounted shopping, car leasing, gym memberships, wellbeing hub and Employee Assistance Programme.

Next Steps:

At Halton Borough Council, we want all of our candidates to feel well-informed so if you would like to have an informal chat about this role, please contact Háf Bell - Haf.Bell@halton.gov.uk - 0151 511 7255.

As part of the selection process there will be an assessment day taking place at Riverside College to assess candidates English, maths, data entry capabilities and ability to work within a team before a smaller number of candidates will progress to formal interview.  Dates to be confirmed.

At Halton Borough Council we want to ensure that our communities are represented across our workforce and a vital part of this is to encourage diversity in all respects. We are committed to making our recruitment practices barrier-free and tailored to best suit the needs and strength of the individual. This includes making adjustments for people with a disability, neurodiversity or with long-term health conditions. If you require accommodations, please reach out during the recruitment process so that we can make this the best possible experience for you – resourcing@halton.gov.uk

Please refer to the attached Job Profile for further information about the role and our values.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. If you’re interested, please complete your application as early as possible.

We look forward to receiving your application!